Frequently asked questions

Most orders are dispatched within one business day. Delivery time then depends on your location, and the estimate is always shown at checkout.

We accept secure card payments, bank transfer and mobile payment options through our trusted payment providers.

Yes. Most items can be returned within 7 days of delivery if unused and in original packaging. See our Returns & Refunds page for details.

You will receive tracking details by email as soon as your order ships. You can also find them in your account under Orders.

Absolutely. Payments are processed directly by our payment providers over encrypted connections. We never see or store your card details.

Always. Reach us by email, phone or WhatsApp and a real person will help — before, during and after your order.